May 30, 2025: the latest TechForward seminar explored a transformative theme:

Agentic AI: Transforming Enterprise SaaS bringing together academia and industry, the event featured:

Aditya Rao VP, Platform Engineering, ServiceNow
Karthik Vaidhyanathan Asst. Professor, IIIT-H – “Engineering Agentic AI Systems: From Lab to Land”
Sujit Sharma Sr. Director, Engineering, ServiceNow – “Agents at Work: Real-World Applications of Agentic AI”

Key Takeaways:
Agentic AI is revolutionizing Enterprise SaaS with systems that plan, decide, and act autonomously.
Success depends on automation, modernization, and domain-specific LLMs
Human-AI collaboration is enabling multi-agent systems across IT, HR, and Security
Adoption is growing, with real-world pilots and plug-and-play solutions
Agentic AI marks a paradigm shift—where software not only powers businesses but also acts on their behalf.

Why it matters:
This is not just another AI trend—Agentic AI is the future of enterprise transformation.