Employee Excellence:
Pioneering AI for delivery drivers

DispatchTrack, which started the year in innovative fashion with the release of its AI-powered customer chat agent (DT Agent), has followed up on that achievement in this most recent quarter with the release of Driver AI: the industry’s first AI-powered driver assistant.

DispatchTrack India’s engineering team was the driving force behind these new AI-powered capabilities, in collaboration with some of their US-based colleagues. Embedded in DispatchTrack’s driver mobile app, this new functionality leverages AI to provide context and guidance at each stop on a driver’s route in the form of an AI-generated voice memo as the driver approaches each stop.

Driver AI synthesizes information about each stop from online and company sources, analyzes it for relevance, and then presents it to drivers in an audio that auto-plays as the driver approaches their next stop. This eliminates common causes of delivery delays (such as searching for parking, unclear access points, and confusing building layouts), all while slotting seamlessly into the driver’s existing workflow.

Recognition:

DispatchTrack CEO and founder Satish Natarajan featured on Forbes Technology Council:

Given all the new capabilities based on AI technology that we’ve launched this year, it’s no surprise that we’re rapidly becoming recognized as thought leaders in the AI in logistics space. Case in point, the Forbes Technology Council featured two articles in the past quarter from our CEO and founder, Satish Natarajan.

“How Delivery Organizations Can Gain A CX Advantage With AI” highlighted the ways in which AI-based chat agents can be leveraged to directly interface with customers. The followup, “AI For Delivery Drivers Is Not What You Think,” dispelled common misconceptions about how AI is poised to impact delivery drivers.

Keep an eye out for more AI-driven enhancements from DispatchTrack as the year progresses.