23 January 2025, The HYSEA Thought Leadership BFSI GCC Roundtable, hosted in partnership with Tech Mahindra, brought together industry pioneers to explore “Challenges and Opportunities with Emerging Tech Adoption such as AI in the BFSI Sector.
HYSEA successfully hosted the BFSI Roundtable 2025, bringing together thought leaders, technology experts, and senior executives from the Banking, Financial Services, and Insurance (BFSI) sectors. The event provided a dynamic platform to explore the rapid transformation of the financial services landscape through digital innovation, regulatory evolution, and customer-centric strategies.
A major theme throughout the roundtable was the need for BFSI institutions to embrace a digital-first approach. Leaders shared how cloud-native technologies, automation, and data-driven decision-making are fundamentally changing operations—reducing costs, enhancing agility, and delivering more impactful customer experiences.
As digital adoption accelerates, so too does the importance of cybersecurity. Participants emphasized the urgency of strengthening cyber resilience, anticipating new regulatory requirements, and building frameworks that ensure long-term operational continuity.
The conversation also turned toward customer expectations, which have evolved rapidly in recent years. Speakers agreed that customer loyalty is now earned through seamless, personalized, and secure digital interactions—made possible through the smart application of AI and advanced analytics.
Another powerful insight was the value of collaboration. The roundtable featured case studies of successful partnerships between established financial institutions and emerging fintech players. These collaborations are not only driving innovation but are also helping reach new and underserved customer segments.
Equally important was the focus on talent. As technology continues to evolve, so must the workforce. There was a strong consensus on the need for continuous upskilling and reskilling, ensuring employees are prepared to lead and adapt in an increasingly digital environment.
Throughout the event, panel discussions and keynote addresses offered practical, forward-looking insights—ranging from navigating regulatory complexities while scaling innovation, to building secure, resilient architectures, and leveraging generative AI for operational excellence and customer service enhancement.
The HYSEA BFSI Roundtable 2025 proved to be more than just a knowledge exchange—it was a powerful affirmation of HYSEA’s role in fostering innovation, dialogue, and collaboration across the BFSI and technology ecosystems.
