UST named a finalist for the 2021 ISG Star of Excellence™ Awards
UST was named as one of the finalists for the 2021 IST Star of Excellence TM Awards. The ISG Star of Excellence Awards™, part of the ISG Provider Lens™ research program, recognizes technology and service providers that consistently demonstrated the highest standards of customer service excellence in the past year.
On December 16, ISG hosted virtual ISG Star of Excellence Awards™ ceremony during which it announced the winners of the awards. Other finalists for the 2021 ISG Star of Excellence Awards™, include Accenture, Atos, Birlasoft, Capgemini, CenturyLink (Lumen), CGI, Cognizant, DXC Technology, Ensono, Genpact, HCL, Hexaware, IBM, Infosys, Kyndryl, LTI, Microland, Mindtree, and Mphasis, to name a few. The finalists are from among a group of more than 1,000 service providers ISG analyzes and evaluate each year.
For each provider, ISG collected feedback from more than 30 of the provider’s global customers. Customer feedback is gathered through continuous CX research that asks enterprises to rate their experiences with hundreds of IT and business services providers on an ongoing basis, across six dimensions: collaboration and transparency, execution and delivery, innovation and thought leadership, governance and compliance, people and cultural fit, and business continuity and flexibility. Enterprise clients share their experiences working with service providers across industries, regions and technologies within these six categories.
DIGITAL BUSINESS CATEGORY
ISG’s recognition of UST as a Rising Star in US in “Digital Business — Solutions and Service Partners 2021” Provider Lens™ study. This is a great accomplishment for UST and our Digital Solutions and Services team.